Frequently Asked Questions

How long will products take to arrive?

 From the date of order, an item should take 7-10 working days. Larger furniture items may take longer depending on the size. Some items may not be currently in stock, if this is the case we will contact you upon any arrival of the product to dispatch.

At what times will the products arrive?

Products will be delivered between Monday-Friday during working hours. Smaller items can be delivered by courier.

What is your refund policy?

 If your order is not what you expected, we allow you a 14-day money back guarantee. Unused goods that are returned with their original packaging are refundable within 14 days of purchase.

Note that refunds of postage and packaging is subjective to nature of the return. If the product error is due to any fault of ours, all charges will be fully refunded.

How do I return a product?

Please send an e-mail to returns@woodkatouch.co.uk notifiying us of your desire to return product.

Alternativly you can contact us on +44(0)871 226 1812

Dispatch address is:

1439 Pershore Road

Stirchley

Birmingham

U.K.

B30 2JL

What are the delivery charges?

Will there be a delivery charge?

 If you are not available for collection of an item, a charge of £ will be incurred.